Threat and Error Management Development

Threat and Error Management (TEM) Development is being implemented by operators throughout the world. This course is designed to train those who wish to develop a TEM program within their own organizations. Taught by a leader in TEM development, this course provides an applied, practical approach to explaining TEM principles. Attendees will gain sufficient knowledge to implement a TEM program.

The course begins with an introduction to “threats,” which are those things that can increase operational complexity and if not handled properly, can decrease safety margins. Flight operations examples include black hole nonprecision approaches, white out conditions and low light conditions, improper use of automation, weather, terrain, mechanical malfunctions and distractions. Maintenance examples are fatigue, poor lighting, unclear work directives, time pressures and uncompleted work that is handed over to another shift. Examples pertaining to cabin crew members are cabin fires — both hidden and overt, command interruptions, disruptive passengers, rushing and malfunctioning cabin equipment.

At the heart of an effective LOSA program is the non-jeopardy systematic assessment of normative performance by flight crews, maintenance personnel, or any number of departments involved in aviation. The course will detail the training and performance of LOSA observers and the nuts and bolts of creating a LOSA program.

Objectives: To provide class participants with sufficient knowledge to develop a TEM program and a LOSA program within their respective organizations. To provide participants with the knowledge to effectively add TEM and LOSA to an organization’s Safety Management System.

Who Should Attend: This course has been designed to appeal to those who are responsible for developing a Threat and Error Management program and/or a Line Operation Safety Audit program within their organization. It will also provide a detailed understanding of TEM to those who wish to improve their professional skills through greater knowledge of TEM and LOSA.

Course Outline

1. Introduction to Threats and Errors
        Threats and Threat Recognition
        Error Avoidance and Trapping
        LOSA and the expected training benefits
        Personnel Performance during a LOSA
2. ABCD’s of Threat and Error Management
        Assessing Threats and Acknowledging Errors
        Barriers to Error and How to Effectively Build Them
        Communications and its Relationship to Threat and Error Management
        Distraction and Interruption Management
        SOPs and Their Role in Threat and Error Management
        Sensibility Check and Ensuring Situational Awareness
3. Case Studies and Class Exercises
4. TEM /LOSA Applied to All Divisions within an Organization
5. TEM Toolkit for Incident and Accident Analysis
6. TEM Applied to Automated Aircraft
7. TEM as an Integral Part of a Safety Management System (SMS)